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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up window will open. It contains thorough information about all the operations that you can carry out on the page in question. Each pop-up menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge range of how-to video clips illustrating how to use our web hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of only reading articles. In this way, anyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you searching for, take a gaze at our extensive Frequently Asked Questions section, which covers questions asked by actual clients and offers practical solutions. We regulary update our Frequently Asked Questions database with new Q&A's in an attempt to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of customer service technicians available 24/7 and ready to help you with any problem. Each support ticket you submit will be answered within 60 minutes (the average trouble ticket response time is just 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 63689

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com